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Vacatures / stages

RECEPTIONIST (M/W) - 04/05/18

As front desk agent your are the first point of contact and you represent the public face of the hotel. You provide helpful guidance and a warm tailored service. And you deliver a great guest experience because all guests are unique. Your responsibilities : - Welcome guests warmly - Create a convivial relationship with guests - Ensure efficiency the registration process (check-in, issue room keys,...) - Maximise the hotel’s revenue by up-selling rooms and by selling other hotel’s services - Provide practical relevant and accurate information (tourism, public transport, restaurants,...) - Respond on the phone in a courteous manner - Check out the guests - Handle guests complaints in a professional manner - Communicate any relevant information to the appropriate hotel’s departments - Run daily reports (number of arrivals, departures), check the cash register at the beginning and end of shift - Follow all hotel procedures (security, accounting,...)

Type:		Job		Type contract:		Bepaalde duur Onbepaalde duur
Plaats:		Brussel		Contract:		Voltijds
Ervaring:		1 tot 2 jaar		Taal:		Frans Engels
Vereiste vaardigheden:		- Bilingual English/French, another EU language is an asset - Helpful, customer oriented, smiling, good presentation - Strong communication skills, happy listening - Basic computer skills and basic numbers skills - Multitasking skills, time management and priorities - Ability to work both in a team and independently - Willingness to work week and weekends from 7am-3pm or from 3pm-11pm - Familiarity with the hospitality industry a plus

Het bedrijf

Bedrijfsgegevens:		Hotel Van Belle Hotel Van Belle 39, Chaussée de Mons 1070 Bruxelles
Website van het bedrijf:		http://www.hotelvanbelle.be/
Bedrijfsomschrijving:		Hotel Van Belle is an authentic family hotel located in Anderlecht at 12 minutes walk from Brussels Grand-Place. A few words describing Hotel Van Belle: retro, new, mix-match, low energy building, local, original, millenials mindset, Brusselaers, good value, unique… The Van Belle offers a Brussels lifestyle experience and takes guests off the beaten track. Something unique in you or passionate of Brussels? So, come and play your part with us
Aanbod, voorwaarden en voordelen:		According to the pay scale Eligible candidates for a FPI (formation professionnel individuel) also appreciated
Verstuur CV (en motivatiebrief):		CV and cover letter Rose Muenze admin@hotelvanbelle.be admin@hotelvanbelle.be