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Receptionist - 21/09/18

Main purpose of the job : You think independently, you dare to ask questions and take your own initiative, don’t think twice ! The primary task, together with your colleagues of the reception team, is to create a consistently good atmosphere and service to our Hotel guests. You have the Power to Please, you ensure that high quality service is provided at all time and that the reception operates efficiently and respects the different targets set by the Front Office Manager? Then you are the person we need ! Responsibilities / Tasks : ◾Check-in / Check-out / Making reservations / Preparing group arrivals / Cash handling ◾Being a brand ambassador and assisting our guests with information on local attractions, museums and restaurants. You know Brussels like the back of your hand. ◾Ensuring that the service is adapted to the special needs of our guests (VIPs, customer with disabilities, special requests, etc.) ◾Ensuring good communication flow with the different shifts and departments ◾Handling the overbooking situation and follow-up on room balance according to management strategy ◾Respecting security measures and reporting to the right person when needed ◾Dealing with customer complaints effectively and appropriately in a timely and confident manner

Type:		Emploi		Type de contrat:		CDI
Localisation:		Bruxelles		Contrat:		Temps plein
Expérience:		Moins d'1 an		Langue:		Français Néerlandais Anglais
Compétences requises:		You are flexible and initiative-oriented and thrive in a hectic working environment. ◾Good communication skills, both written and oral in English and French are necessary; any other language is a plus. ◾Friendly personality and high standard of customer’s approach. Dynamic, motivated with a professional personal presentation and customer service oriented. ◾Team player and positive minded attitude. ◾Computer Skills (Excel, Word, Outlook) - PMS system knowledge such as Opera is an advantage. ◾Good organization. Can handle more than one task/situation at the time and keeps control in stressful situations. ◾Practical working experience in Front Office Area (reception, cashiering or night reception) is a must, additional experience in Hospitality or other departments are a plus. ◾You are not a 9-to-5 person. Working weekends, early and late shifts, as well as nights does not scare you. In addition, you can identify you with our 3 basic values: 1) Passionately committed, 2) Professional hospitality and 3) The power to please.

L'entreprise

Coordonnées de l'entreprise:		Thon Hotel Brussels City Centre avenue du Boulevard 17 1210 Brussels
Site internet de l'entreprise:		www.thonhotels.com/careers
Description de l'entreprise:		Thon Hotels is part of the Norwegian hotel chain Olav Thon Group that carries the name of its founder Mr. Olav Thon. We have hotels in Norway, Brussels, and Rotterdam. In Brussels, Thon Hotels is one of the largest hotel chains with almost 1500 hotel rooms and 44 meeting rooms in 5 hotels as well as 3 residences of full furnished apartments. We wish that all our employees are engaged, professional and service minded. Thon Hotel Brussels City Centre is the major 4-star hotel of Brussels with 454 rooms and 13 meeting rooms. The hotel offers a modern, refreshing look and is located in the city centre, close to shopping areas and to the business district.
Offre de l'entreprise, conditions et avantages:		An exciting and challenging position, in a nice and dynamic working environment. We offer a position in one of Brussels' leading hotel chains, with good career opportunities. You benefit from a good salary package including standard advantages such as: ◾Hospitalization insurance ◾Attendance holidays or bonus ◾Internal and external trainings ◾Free train subscription (if this method is used for commuting)
Envoi CV (et lettre de motivation):		https://candidate.hr-manager.net/ApplicationInit.aspx?cid=1103&ProjectId=146460&uiculture=EN&MediaId=4619 https://candidate.hr-manager.net/ApplicationInit.aspx?cid=1103&ProjectId=146460&uiculture=EN&MediaId=4619 https://candidate.hr-manager.net/ApplicationInit.aspx?cid=1103&ProjectId=146460&uiculture=EN&MediaId Only CV received through our website will be taken into account.