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Front Office Manager - 21/09/18

Description of the function: In this function you are responsible for all activities and work at the front office including reservations, day- and night reception, serve guests, baggage handling, monitor security, key management and night audit. The Front Office Manager can be supported by sub-executives/supervisors. Tasks and the most important responsibilities: • Supervise the front office employees (in shifts) through an assistant, shiftleaders and night managers and directly to the reservations employees. Therefore; - Coordinate the plan made by the assistant, shiftleaders and night managers regarding working schedules, staff deployement and workload throughout the different reception services. Solving problems. - Determinate the workforce, recruit and hire new employees, ensuring adequate introduction, making evaluations. • Coordinate/settle the execution of work at the Front Office. Therefore; - Give instructions to the assistant, shift leaders and night manager. - Monitor the performance of work (progress, quality), make adjustments in case of anomalies. - Ensure the proper communication with guests, effective use and management of premises, inventory, equipment and facilities. - Handling guest complaints. • Realizing an adequate ROI. Therefore; - Developing ideas and stimulate suggestions of employees regarding special activities and packages; discuss the proposals together with the Hotel Director and/or Sales Manager. - If necessary, execute parts of the marketing program and transfer contact persons. - Deal with certain (group)reservations. • Monitor the efficiency/productivity and the departmental return. Therefore; - Prepare forecasts and budgets (turnover, costs). - Monitor the implementation, the tracking and the adjusting of divergences. - Discuss the proposals of employees regarding purchases (for equipment). - Make investment proposals to Hotel Director. - Identify and make proposals for improvements within the department.

Type:		Emploi		Type de contrat:		CDI
Localisation:		Bruxelles Brabant Flamand		Contrat:		Temps plein
Expérience:		3 à 5 ans		Langue:		Indifferent Français Néerlandais Anglais
Compétences requises:		Competences NH Hoteles • Focus on service • Focus on quality • Focus on profit • Business sense Competences for the job • Flexibility • Honesty • Be persuasive • Company’s identification • Initiative • Delegate • Action • Integrity

L'entreprise

Coordonnées de l'entreprise:		NH Collection Grand Sablon NH Collection Grand Sablon
Site internet de l'entreprise:		www.nh-hotels.com
Description de l'entreprise:		The NH Collection Brussels Grand Sablon, formerly known as NH Hotel du Grand Sablon, is on Brussels’ most beautiful square, famous for its antique shops and chocolatiers. It’s only a short walk to the luxury boutiques along Avenue Louise. And near to the hotel are the Grand Palace, the centerpiece of the city, and the Royal Museums of Fine Arts.
Offre de l'entreprise, conditions et avantages:		Besides a competitive salary, NH Hotel Group offers the following benefits • Special Employee rate worldwide! • NH University: excellent training & (international) development opportunities • Special rates for friends and family • Excellent career opportunities: all employees of NH Hotel Group are given priority on internal vacancies worldwide!
Envoi CV (et lettre de motivation):		Please note that we are looking for a candidate with previous experience working as a front office manager Please attach your CV and motivational letter Alain Bouchat - Hotel Director a.bouchat@nh-hotels.com Rue Bodenbroek - Bodenbroekstraat, 2 B-1000 Brussels - Belgium